The Office 365 user adoption handbook

It’s very easy to think of user adoption as simply ‘IT training’ with a few extra bells and whistles. In fact, in my experience most enterprises tend to think of it as more like the full-stop at the end of the sentence that says ‘we’re going to rollout Office 365 ..’

The unfortunate thing about that approach is that it fails to address the changing face of the workplace and it ignores Office 365, which as those of us who have been working with it for some time now know is a regular feature of the product suite.

Don’t get me wrong though, although I believe good user adoption is the key to a successful implementation of Office 365. In fact, it’s not the only key – after all we are talking about a complex technical environment as well and these two facets need to work hand-in hand. But, if you only focus on the technical, there will come a point at which your senior executives will ask exactly what value they’re getting from the not inconsiderable licencing cost, and this is where my user adoption handbook could just be the thing to help you create a true digital revolution in your organisation.

So, over the coming weeks and months I’ll be creating an index of the articles I write here and elsewhere to help you plan and deliver an outstanding user experience. I’ll be following my brand new IMPACT model for digital change and transformation. And, if you aren’t sure what that is, then you can check out my first post about it later this week.

Introduction

  • Getting Started
    • What is user adoption
    • User adoption methodologies
    • Ghengis Khan methods of change management
    • Influence model of change management
  • An introduction to the IMPACT model for digital change and transformation
    • Insight
    •  Motivation
    •  Planning
    •  Action
    •  Communication
    • Transformation
    • How ADKAR fits in to the IMPACT model
    • How AIDA fits into the IMPACT model
  • Success!
    • What does success look like?
    • Power BI adoption packs
  • Governance
    • What is governance?
    • System governance
    • Technical governance
    • Project governance
    • User governance
  • Knowledge and Learning
    • Resources
    • Microsoft Custom Learning
    • Scenarios
    • Personas
    • Applications
    • Maturity Levels
    • Essential Digital Skills
    • KPI’s
    • Gamification
  • Communications
    • Planning a communications strategy
    • Email
    • Yammer
    • User blog posts
    • Internal news
    • User focused case studies
    • AIDA
    • Events
  • Delivery
    • What is a sprint
    • Example sprint
  • ROI
    • Measuring IMPACT